One of the big things about working a new job, or staffing that job, is the training. Some places don't put much thought into it (at my last job, their approach was to run through some things and have the new person listen to a veteran, usually me. And I had zero training on that regard. But I wanted to do more than just have them sit and listen, I wanted them to understand what was going on and why I did certain things) And if you've gone to a restaurant (and not the kind where you go order at the counter) how much you enjoyed the experience came down to how the wait staff treated you. So good training is very important to restaurants, especially given their highly competitive nature. That's why having high-quality products like this waitress training video can help you out. By instilling the high quality service you want your restaurant to provide, or if you're working in the wait staff and want to improve your skills, make your customers happy, and get more tips, then this video is for you. And I don't know if this will help, but this giant wine glass, that can hold a whole bottle of wine in a glass, certainly can't hurt.