I received one of Netflix' periodic e-mails checking to see when I received one of their discs. That served as motivation to finally do something about the throttling they have been doing against me. Here is a copy of the e-mail I sent them:
"Thank you for your interest in when I received "Ice Harvest" (which came 3/23/06, BTW). However, there wasn't any way for me to indicate that I placed it in my queue before the DVD release date of February 28th and that there was a "short wait" until yesterday.
This isn't the first time that a new release has been in the top of my queue since before its release (some when the DVD release was officially announced) to find when the DVD is released, there is a "short wait" or a "long wait". In fact, I became so tired of "Cinderella Man" having a long wait that I signed up for a free trial at Blockbuster.com (who had it available, and was one of the first discs I received from them) My free trial ended approximately a month ago from Blockbuster and continue to use their service that I find is better than yours, as I am more successful in getting new releases from Blockbuster than from Netflix.
I have been a Netflix subscriber for a very long time, and am reluctant to cancel my business with you. However, if things do not improve soon, that may be a step I will have to take.
I will post a copy of this correspondence on my blog, as well as any replies I receive from you. We are very interested in how you treat your loyal customers."
And here's Netflix' automated reply:
"Dear Netflix User,
We appreciate your recent feedback about the Netflix service. Due to
the overwhelming number of great ideas we get from customers such as
yourself, we cannot reply to every customer individually. However,
all comments and suggestions are forwarded to the appropriate
departments for review and consideration.
If you have a question you need answered right away, please visit
our online Help Center at http://www.netflix.com/Help. It covers a
wide variety of commonly asked questions.
We apologize for the inconvenience. Netflix makes every effort to
maintain its site and strives to give its customers the best DVD
experience possible.
Sincerely,
Your Friends at Netflix "
Let's see what (if anything) happens next.
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This is Tony Collett's weblog dedicated to my thoughts on the happenings in the world, comic books, anime, science fiction, DVDs, and anything else I encounter.
I'm forty-something, male, and married (sorry, ladies)
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Mah First Salvo Against Netflix
by
Tony Collett
on Fri 24 Mar 2006 12:09 AM EST | Permanent Link
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