The hearing went. Representing my former company was the manager who apparently has gone on to another position in the company (I was going to say too bad it wasn't before I was let go, but going over what all went on, I don't want that after all.) Highlander, you're right when you say management doesn't have a clue. She couldn't state my start date or my final salary. I offered that info, but the judge interrupted me while I was trying to answer the final salary by saying she would ask me the same questions when it came my turn. Another good point was when she first purported to be the one who did the verbal warnings and under questioning by the judge admitted that she had not, and it was pointed out that I had not signed them.
The interesting thing about those warnings (they were for using the internet for personal use when calls were holding) were they were documented by a supervisor in retaliation for thinking she caught me again, but I was actually on company business. They were all written in red ink by the supervisor on that day, although the verbal warnings were for 2 previous dates. I was going to use that in my defense, but my mom (who I was keeping apppraised while all this was going on) said not to bring up unless they asked me.
As far as my defense, I had pointed up that I was never rude to customers, that our current phone system didn't have the calls recorded that could be pulled up and listened to later, and that our company believed the customer was always right. Also, the charge of hanging up wasn't true because not only didn't I do it, I was aware that was unacceptable behavior, that they would fire anyone doing that, that I knew that they did had phone logs to check on. I did make the error of not telling a supervisor of the phone problems that day, but that was because usually someone else (and usually a few someones) would point out if there were phone problems, that the response was usually "we know, we're working on it" (usually in a less than courteous tone of voice)
I also pointed up my service, that a supervisor reviewed my records regularly, etc. I tried to submit that I got a raise in my annual review, but the judge said it was something I wrote up and wasn't relevant. I explained that the company would get a copy and would dispute it if it weren't true.
My mom said I did a very good job, and it bothered the manager/company to have to go through all this, too. Also, that most people don't appeal because of the nervousness, intimidation, etc. that people feel, and that I should feel good that I stood up for myself. If I get all that from this, it was worth it. Hopefully, they won't Google this up. I have taken care not to mention who I worked for, or any specifics.
And thanks, Mark and Tammy, for sending me you best wishes, and the rest of you (all 3 of you) who thought them.

PS I just saw where Mike and H posted their best wishes. So that leaves only one (ironically, not the Highlander^_^) Sorry about the password thing, but although I have lots of free time now (ha!), I don't want to spend it deleting spam about p*rn0 links.